December 1, 2024
This Service Level Agreement (“Agreement”) is between SUMEDIAN LLC (“Provider”) and the client accepting the terms of this Agreement (“Client”). This Agreement outlines the service commitments, responsibilities, and terms applicable to the procurement and related services provided by SUMEDIAN.
1. Services Provided
SUMEDIAN agrees to provide the following services:
• Supplier Scouting: Identifying and evaluating potential suppliers based on Client’s requirements.
• Supplier Assessment: Conducting in-depth assessments to ensure suppliers meet quality and compliance standards.
• Request for Proposal (RFP) Management: Managing and overseeing the RFP/RFQ process to ensure timely and accurate submissions.
Additional services may be added as agreed upon in writing.
2. Service Levels & Commitments
SUMEDIAN is committed to providing services that meet the following standards:
• Response Time: Initial response to service requests will be provided within [e.g., 24 hours] during business days.
• Completion Times: Scouting reports, assessments, or other deliverables will be provided within agreed-upon timelines, typically [e.g., 10 business days], depending on the complexity and scope.
• Data Quality: All provided data and insights will be accurate to the best of SUMEDIAN’s ability, relying on reputable sources and validated supplier information.
3. Client Responsibilities
To ensure efficient service delivery, the Client agrees to:
• Provide complete and accurate requirements and any necessary information in a timely manner.
• Respond promptly to SUMEDIAN’s queries to avoid delays in the service process.
4. Service Availability
SUMEDIAN’s services are available during regular business hours ([insert time zone, e.g., EST], Monday to Friday). Any services required outside of these hours must be agreed upon in advance and may incur additional fees.
5. Confidentiality
SUMEDIAN and the Client agree to keep all shared data and information confidential. This includes but is not limited to, supplier information, proprietary data, and any client-specific requirements discussed during the service.
6. Intellectual Property
All analyses, reports, and other deliverables provided by SUMEDIAN are the intellectual property of SUMEDIAN LLC. The Client has a non-exclusive, non-transferable right to use the deliverables solely for internal purposes.
7. Termination
Either party may terminate this Agreement with [e.g., 30 days] written notice. Upon termination, SUMEDIAN will complete any outstanding work as agreed or will provide a refund for services not rendered, as applicable.
8. Limitation of Liability
SUMEDIAN shall not be liable for any indirect, special, or consequential damages. Liability for direct damages shall not exceed the fees paid by the Client for the specific services that gave rise to the claim.
9. Warranty Disclaimer
Services are provided “as is.” SUMEDIAN disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose, to the maximum extent permitted by law.
10. Entire Agreement
This SLA represents the entire understanding between SUMEDIAN and the Client, superseding all previous agreements.
Acceptance
By accepting this Agreement, the Client acknowledges that they have read, understood, and agree to be bound by its terms.